INTAKE FORM
Give us the basics so we can fix it fast. Tell us what’s wrong and we’ll get back to you.
KNOWLEDGE BASE
Quick answers to the stuff we get asked most: logs, ranks, shipping, and account access.
LOGS
Q: Why was my log rejected?
A: Most rejections are from blurry odometer photos, missing date, or miles that don’t match your usual pattern. Re-shoot the photo in good light and resubmit.
Q: How long until my miles show up?
A: Most approved logs hit your account within 24–48 hours.
RANKS
Q: When do rank changes go live?
A: Once your new total miles clear review, your rank updates automatically on the leaderboard and dashboard.
Q: Can I lose my rank?
A: Only if we confirm fake logs or serious rule breaks. Real miles stay on the board.
SHIPPING
Q: When will my patches or coins ship?
A: Most orders ship within 5–7 business days. You’ll get tracking by email when they roll out.
Q: Do you ship outside the U.S.?
A: Yes, but times and costs vary by country. Check your checkout screen for details.
ACCOUNT ACCESS
Q: I can’t log in. What should I do?
A: First, try resetting your password. If that fails, send a Support Ticket with your name, email, and what you see on screen.
Q: My miles or rewards look wrong. How do I fix it?
A: Send a Support Ticket with screenshots and any log IDs you have. The crew will review and correct if needed.